New age systems don’t work in isolation. Integrations happen at multiple levels of the tech stack and are context dependent. Having deep technical expertise in these areas is crucial in order to be able to leverage the right set of techniques and to ensure the best experience for your customers, while keeping the systems secure and reliable and the costs low.

Security concepts are not well understood generally. It is precisely this point that malicious users and third party systems try to take advantage of by finding vulnerabilities in systems to exploit. Having an in-depth understanding of security concepts is critical for a business to safe guard itself and it’s customers.

Performance improvement is a vast topic and is highly context dependent. What works for one system might not work for another as each one has it’s own challenges. It ranges from network protocols to database optimisations to algorithms and usually is a combination of a few of them together. Identifying a performance problem is only the beginning. What is essential is to understand the root cause and then consider all the stakeholders’ point of view to come up with the most optimal solution.

User experience is primarily about understanding customers and businesses. An effective user interface can lead a smooth and intuitive experience for customers. A badly designed interface can cause frustration for customers or fail to achieve business objectives, ultimately leading to losses. Since UX design happens at the beginning of development, identifying gaps in this phase can result in huge savings for businesses as cost of re-design, development, maintenance and monitoring could be far higher.